Shipping policy

Shipping & Delivery Policy

At Vitaluxe, we are committed to delivering your essentials for beauty, comfort, and health as swiftly and safely as possible. We partner with leading global carriers to ensure your package arrives in pristine condition, wherever you are in the world.

1. Shipping Options & Delivery Times

We offer two tiers of shipping to suit your needs. Please note that delivery times are estimates and begin from the date of dispatch.

Shipping Method	Delivery Window	Description
Premium Shipping	5-10 Business Days	Priority handling and expedited air transit for those who want vitality delivered fast.
Standard Shipping	7–12 Business Days	Reliable, cost-effective shipping for your everyday wellness essentials.

2. Processing Times

All orders are processed within 1 business day.

Orders are not shipped or delivered on weekends or public holidays.

During high-volume periods (such as seasonal sales), please allow an additional 1–2 days for processing.

3. Service Areas

We currently provide dedicated shipping services to the following regions:

North America: United States & Canada

Europe: United Kingdom

Oceania: Australia & New Zealand

4. Tracking Your Order

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours, allowing you to follow your Vitaluxe journey from our warehouse to your doorstep.

5. Customs, Duties, and Taxes

For our international customers in AU, CA, NZ, and the UK:

Vitaluxe is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages & Issues

Vitaluxe takes great pride in our packaging. If you receive your order damaged, please contact our support team at support@getvitaluxe.com within 48 hours of delivery. Please save all packaging materials and damaged goods before filing a claim.