Shipping policy
Shipping & Delivery Policy
At Vitaluxe, we are committed to delivering your essentials for beauty, comfort, and health as swiftly and safely as possible. We partner with leading global carriers to ensure your package arrives in pristine condition.
1. Shipping Options, Costs & Delivery Times
We offer a flat-rate Free shipping tier. Please note that delivery times are estimates and begin from the date of dispatch.
- Shipping Method: Free Shipping
- Cost: $0.00 USD
- Delivery Window: 6–9 Business Days (Monday to Saturday)
- Description: Priority handling, transit insurance, and expedited air delivery for your wellness essentials.
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Order Cutoff Time: Our daily order cut-off time is 6:00 AM UTC (GMT+00:00). Orders placed before this time will be processed on the same business day. Orders placed after this time will be processed on the next business day.
- Estimated Total Delivery Time: 7–10 business days (includes 1 day of handling time and 6–9 days of transit time).
2. Processing & Handling Times
- All orders are processed and dispatched within 1 business day.
- Orders are processed Monday through Saturday. Shipments are not dispatched on weekends or public holidays.
- During high-volume periods (such as seasonal sales), please allow an additional 1 day for processing.
3. Service Areas
We currently provide dedicated shipping services to the following regions:
- North America: United States & Canada
- Europe: United Kingdom
- Oceania: Australia & New Zealand
4. Tracking Your Order
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number. The tracking link will become active within 24–48 hours, allowing you to follow your Vitaluxe journey from our fulfillment center to your doorstep.
5. Customs, Duties, and Taxes
For our international customers in AU, CA, NZ, and the UK:
- Vitaluxe is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages & Issues
Vitaluxe takes great pride in our product quality and packaging. If you receive your order damaged, please contact our customer support team at support@getvitaluxe.com within 48 hours of delivery. Please save all packaging materials and damaged goods before filing a claim.
CONTACT INFORMATION
VITALUXE - GETVITALUXE.COM
Email: Support@getvitaluxe.com
Phone: 1 (631) 3234 449
Address: C. Plateros #71 Col. Los Virreyes, Nogales, Sonora, México.
Opening Hours:
Monday to Friday - 9:00 AM to 5:00 PM
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